Path Overview

If you want to break into the field of hospitality, or if you already work in hospitality and want to up your game, this Field of Study is for you.

The Lodging Guest Service course was created by our own resident hospitality expert to prepare students for a nationally recognized certification from the American Hotel and Lodging Education Institute (AHLEI) as a Certified Front Desk Representative.

The Lodging Guest Service course includes four online modules. At the end of the course, you may choose to take the optional certification exam and earn a credential to spice up your resume. Note that you will have to pay for the exam separately. The cost of the exam is not included in the cost of this course. If you live in the Florida panhandle, you can take the exam at one of our Career Campus labs. If you live elsewhere, instructions will be provided to take the exam online.

Lesson Images

Course Information

CERTIFICATION PATHS

Lodging Front Desk Representative
  • Lodging Guest Service – Module 1
  • Lodging Guest Service – Module 2
  • Lodging Guest Service – Module 3
  • Lodging Guest Service – Module 4
  • AHLEI Front Desk Representative Certification

CERTIFICATION INSTRUCTIONS

Lesson 1: General Policies

LESSON TITLES

Lodging Guest Service – Module 1
  • Lesson 1: General Policies
  • Lesson 2: Personal Appearance
  • Lesson 3: Attitude
  • Lesson 4: Personality Styles
Lodging Guest Service – Module 2
  • Lesson 1: Employee Safety
  • Lesson 2: Guest Safety
  • Lesson 3: Emergencies
  • Lesson 4: ADA Awareness
Lodging Guest Service – Module 3 (Nov 2019)
  • Lesson 1:¬†
  • Lesson 2:
  • Lesson 3:
  • Lesson 4:
Lodging Guest Service – Module 4 (Dec 2019)
  • Lesson 1:
  • Lesson 2:
  • Lesson 3:
  • Lesson 4:

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